Frequently Asked Questions
Everything you need to know about your next adventure.
What is the typical shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized carrier location.
Are your outdoor jackets waterproof or just water-resistant?
Our technical shells are fully waterproof with taped seams and a minimum 10,000mm rating, while our lightweight windbreakers are treated with DWR for water resistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Highlander wool products?
To maintain the integrity of the fibers, we recommend hand washing in cold water with a wool-safe detergent and laying flat to dry. Avoid tumble drying at all costs.
Do you offer a warranty on your gear?
Yes, all Highlander Outdoor products come with a one-year limited warranty against manufacturing defects in materials and workmanship.